Privacy Policy

Your privacy matters to us. This Privacy Policy explains how Fakenham Fires collects, uses, stores and protects your personal information when you visit our website, contact us, or use our services. We are committed to handling your data responsibly and in accordance with UK data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Fakenham Fires is the data controller responsible for your personal information. If you have any questions about this policy or how your data is handled, please contact us using the details provided on our website.

2. What Information We Collect

We may collect and process the following types of personal information:

• Name

• Address

• Email address

• Telephone number

• Delivery and billing details

• Information relating to enquiries, quotes or purchases

• Website usage data (such as IP address, browser type and pages visited)

We only collect information that is necessary for us to provide our services or respond to your enquiries.

3. How We Use Your Information

We use your personal information to:

• Respond to enquiries and provide customer support

• Process orders and arrange deliveries

• Provide quotations and installation services

• Manage accounts and payments

• Improve our website, services and customer experience

• Comply with legal and regulatory obligations

We will only use your data where we have a lawful basis to do so, such as fulfilling a contract, complying with legal obligations, or where you have given consent.

4. How We Store and Protect Your Data

We take appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, misuse or disclosure. Your information is stored securely and only accessed by authorised personnel.

We retain personal data only for as long as necessary to fulfil the purpose it was collected for, including satisfying legal, accounting or reporting requirements.

5. Sharing Your Information

We do not sell your personal data. We may share your information with trusted third parties where necessary, including:

• Delivery and courier companies

• Payment processing providers

• Professional advisers (such as accountants or legal advisers)

• IT and website service providers

All third parties are required to respect the security of your personal data and process it in accordance with the law.

6. Cookies

Our website may use cookies to improve your browsing experience and help us understand how visitors use our site. You can control or disable cookies through your browser settings.

7. Your Rights

Under UK data protection law, you have the right to:

• Request access to the personal data we hold about you

• Request correction of inaccurate or incomplete data

• Request erasure of your personal data (where applicable)

• Object to or restrict certain types of processing

• Withdraw consent where processing is based on consent

• Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise any of these rights, please contact us directly.

8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements or how we operate. Any updates will be posted on this page.